Privacy Policy
CLEAN IMAGE MOBILE DETAILING PRIVACY POLICY
The following Privacy Policy describes the information and privacy practices for Clean Image Mobile Detailing service center, CleanImage101.com (the Clean Image Mobile Detailing Web siite) and all other locations, occasions or events where your personal information is collected by, or on behalf of, Clean Image Mobile Detailing. When you provide us your personal information, you consent to the information practices described in this policy.
INFORMATION COLLECTED BY Clean Image Mobile Detailing
As part of your interaction with Clean Image Mobile Detailing, we may collect personal information such as:
Contact information, including name, mailing address, phone number and e-mail address
Make, model, year and color of cars, trucks or SUVs you bring into Clean Image Mobile Detailing
Purchase information, including credit card number, and billing information
We may also collect demographic information, including age, personal interests and product preferences.
While taking advantage of services available from us, we may ask that you provide personal information. For example, we may request personal information when you:
Purchase services
Set up an account online
Schedule a pick-up or delivery
Contact us with a question or concern
Participate in other activities with Clean Image Mobile Detailing
USES OF YOUR PERSONAL INFORMATION
We use the personal information you provide for purposes including, but not limited to: Fulfilling requests for services or information
Tracking and confirm online orders
Delivering or picking up cars, trucks or SUVs
Providing customer services
Offering new products and services
Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
Conducting research and analysis
Sending marketing communications
Performing other business activities as needed
PERSONAL INFORMATION PROVIDED TO Clean Image Mobile Detailing FROM THIRD PARTIES
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a friend’s shipping address or using our Send-to-a-Friend option in our marketing e-mails.
SHARING OF PERSONAL INFORMATION
Clean Image Mobile Detailing does not sell or rent your personal information to third parties.
In addition, Clean Image Mobile Detailing may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
Fulfilling customer orders
Sending Clean Image Mobile Detailing marketing communications
Delivering your vehicles
Scheduling and performing pick-ups or drop-offs
Servicing your vehicle
Fulfilling subscription services
Sending regular mail and e-mail on behalf of Clean Image Mobile Detailing
Processing credit card payments
The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
CHOICES REGARDING YOUR PERSONAL INFORMATION
Once you provide your personal information, we may use it to send you offers, promotions and other marketing and customer experience content.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:
1. Follow the directions on a marketing e-mail or direct mail marketing communication you receive from us.
2. Call 877.215.1644 with your request and current contact information.
3. Send an e-mail with your request and current contact information to: Info@cleanimage101.com.
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.
Clean Image Mobile Detailing will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
10 business days for e-mails
30 business days for phone calls
30 business days for direct mail
Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive your notice.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, service notices, or other organization-related communications.
UPDATING YOUR PERSONAL INFORMATION
Clean Image Mobile Detailing wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number and/or e-mail information:
1. If you’ve created an account on Clean ImageMobileDetailing.com, you can update your online account information after logging into your account.
2. Call: 877.215.1644
3. Send a request to: Info@cleanimage101.com
If you send an e-mail or letter request, please be sure to include your current information and the requested changes.
SECURITY OF YOUR PERSONAL INFORMATION
Whether you are shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Clean Image Mobile Detailing cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Safe Shopping Policy on CleanImage101.com
We use a variety of information security measures to protect your online transactions with us. The Clean Image Mobile Detailing Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.
Choosing a Personal Password on CleanImage101.com
When you create an account on CleanImage101.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.
COOKIES AND CLICKSTREAM TECHNOLOGY
Cookies
A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us “remember” information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.
Clean Image Mobile Detailing uses a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information. However, you do have the option of saving your Reward Zone membership ID in the cookie so it is easy to remember next time; this option will be found under My Profile.
You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the Clean Image Mobile Detailing Web site.
Clickstream Technology
Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.
Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better service experience and helps Clean Image Mobile Detailin gunderstand how visitors use our Web site.
COLLECTION OF CHILDREN’S PERSONAL INFORMATION
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
CALIFORNIA PRIVACY RIGHTS
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.
To request a copy of the information disclosure provided by Clean Image Mobile Detailing pursuant to Section 1798.83 of the California Civil Code, please contact Info@cleanimage101.com.
CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
1. Call: 877.215.1644
2. Send a communication to: info@CleanImage101.com
PRIVACY POLICY CHANGES
As Clean Image Mobile Detailing continues to improve the services, products and the features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.
Changes: Modified language describing security measures taken to protect personal information to enhance readability, increase clarity, and ensure compliance with law.
Last revision date: October 4, 2011